TERMS AND CONDITIONS
Deposit and Final Payment
Please make money transfers or Paypall if you pay by credit cards. We accept Visa and Master Cards. Your payment is not deemed made until it is received by Pesona Komodo Tours.
A non-refundable deposit of US$50 per tour and person is required for us to reserve space for you. Final payment is due 30 days prior to commencement of services. If we do not receive final payment by this date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Payment in full is required at time of booking for reservations made less than 20 days before departure. Payment of the deposit means you’ve read and accepted these terms and conditions.
Cancellations and Cancellation Fees
For individual or group reservations, the following per person cancellation fees apply.
30-15 days prior to commencement of services:
20% of total price
18-7 days prior to commencement of services:
30% of total price
7-3 days prior to commencement of services:
50% of total price
On departure day and later:
100% of total price
Cancellation fees may also apply to any additional services, including accommodations and optional excursions, reserved prior to, during and after the tour.
If flight changes, including flight cancellations, are requested, revision fees or airline cancellation fees will apply. If an air-inclusive tour is cancelled after air tickets have been issued, refunds will be processed after air tickets are returned to Pesona Komodo Tours.
Pesona Komodo Tours reserves the right to cancel or re-schedule any tour departure. If cancellation is made prior to departure of the tour, the only responsibility of Pesona Komodo Tours will be to refund to the passenger the amount we have received for the tour reservation. We will try to re-book the same tour with a different departure date, or a similar tour. Where Pesona Komodo Tours has confirmed flights, we will try to confirm air seats for the selected new dates, subject to availability. Pesona Komodo Tours cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Pesona Komodo Tours.
We strongly recommend purchasing Travel Insurance in your country if you take this trip, since we don’t provide it.
A fee of US$10 per transaction will be charged for any alteration or revision made to a reservation. Airline penalties may also apply. A change of traveller name, tour date or tour itinerary within 30 days of commencement of services will be treated as a cancellation and new reservation; standard cancellation fees apply.
Travellers who are less than 14 years old on the tour departure date must be accompanied by an adult; they have no discount on the land tour price and domestic tickets. Children who are over that 2 to 9 years old pay the ticket price as adult while land tours discount 25% per child.
Smoking is not allowed on transportation that is exclusively provided by Pesona Komodo Tours. Smoking is not allowed in "guaranteed share” hotel rooms.
Tour price is quote in American Dollars. The current price will be confirmed at the time of reservation. However, once Adventure Tour has received your deposit for any tour departing in, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including surcharges and any government tax increases. Airfares included as part of air-inclusive tour prices are guaranteed when we receive full payment. Tour prices are per person, based on double occupancy. Single room supplements and triple room reductions are listed where applicable.
Our trip focuses on those special places in Komodo, Flores and Lombok etc which brings you close to the wild life heritage, marine ecosystem, culture, the beautiful and pristine landscape and the colorful coral reefs. Our trip, like all other trips, is planned to follow a certain itinerary. As in all such matters, some change may be expected.
Liabilities and Responsibility
Pesona Komodo Tours acts only in the capacity of an agent for hotels, carriers, transportation companies and other contractors, therefore we will not be responsible for any loss, damage, injuries including death, change of schedule, irregularities, etc. which are beyond our control. We reserve the right to change the itineraries with or without notice if found to be in the best interest of parties concerned.